In this article I want to show you how I book my computer repair roles as an On-site PC Technician. While I’m not telling you that this is how you have to do it, its a way which has worked for me over time.

On a typical work day, my clients sometimes start calling a little after 9am. I can book the 1st on-site job for the day ; which may have been prepared 1 or 2 days ago, at about eleven in the morning as this permits an hour in office for answering calls, checking mails and one hour traveling time.

When a customer phones us, I will ask them some extremely straightforward questions. Nothing too technical like “Are you getting a reboot loop?”, but instead something that they’re going to see even though they dont know a thing about computers. As an example, I say something similar to “When you press the button, does it show the black screen with white writing, show the Windows XP trademark, then return to the black screen with white writing?” To a computer nerd, we know that this is probably a “Blue Screen of Death” with automatic restart activated, but we can’t ask the customer if its a BSOD with automatic restart turned on, so I use the above method based off what they see.

Why I ask my home PC repair service clients these questions is because it gives me a rough idea of how long the job should take and permits me to book my day appropriately. A Blue Screen of Death might be anything from a dying hard drive to a simple driver issue, so I can doubtless permit 2-3 hours or so for this to account for the time consuming Problems.

If a customer called me and announced My PC is dead, I would have to ask the question as if it had no power? No noise or lights whatsoever? If they assert yes, then it is most probably going to either be a dead power supply or a dead motherboard, in which particular case I would only permit one hour for this job. If it’s the power supply then I can test and swap that out pretty swiftly if its a dead motherboard then I will run diverse tests on-site to approve it is a dead motherboard and take it back to the workshop to replace it.

Now that I have got a general estimate of how long my 11am job will take, I can book my next job at about 12:30pm to 1pm dependent on driving distance from the 1st job. When the call for the 3rd job comes in I can typically give the buyer a ballpark time since there is a chance one of the earlier roles can take more time than anticipated, so I will say something similar to between three and 4pm. If there is a 4th or 5th on-site job to do, I will do similar with the ballpark time but if there isn’t any more call outs for the day, I will go back to my workshop and do whatever is on my workbench.

This set-up allows me to be on time about 95% of the time and if I’m late, its no more than 15 mins. If I’m going to be late and it is more than 10 mins or so , I usually call my purchaser and make sure they know.

it’s really critical to do that because when a person is expecting somebody to show up at a certain time, they are going to stay sitting around for you where they probably won’t want to start doing something else. If somebody stays in this readied state for too long, they start to get anxious staring at the time and wondering where in the world you are. Nevertheless if they understand you are going to be late, they at least know where they stand with their time and can do something else while they wait.
When I’m late that five pc of the time, I always say sorry for being late on arrival. It’s vital to respect the significance of other peoples time.

This is how I book our jobs for laptop computer virus removal and as I mentioned earlier, this isn’t the classic way do it, its just a way that works very well for me.